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Masked Alarms being sent via SMS

Solved734 views6th April 2023alarm notifications masked SMS Gateway
7
Zean van Wyk [DevOps Member]358 3rd April 2023 0 Comments

Hi, I would like to know if it is normal behavior if we mask an Element but when an alarm comes up the SMS eagle then sends a message. Shouldn't the alarm be ignored as it falls under the masked alarms?

My notification filter is setup to send messages on Critical alarms, but the alarm gets masked immediately.

Zean van Wyk [DevOps Member] Selected answer as best 6th April 2023

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Ben Vandenberghe [SLC] [DevOps Enabler]9.17K Posted 3rd April 2023 2 Comments

Probably it is normal behavior, but it can be fixed.  If you mask an element, the critical alarm will still exist, but its status is Masked.  I assume that your SMS filter is now filtering out the Critical alarms (Severity = Critical)?  If so, could you change that to Severity = Critical AND Status 'not equal to' Masked?

Zean van Wyk [DevOps Member] Selected answer as best 6th April 2023
Ben Vandenberghe [SLC] [DevOps Enabler] commented 3rd April 2023

Note: the status can be ‘open’, ‘masked’, ‘cleared’ or ‘clearable’. Alternatively you can also filter on severity=critical AND status=open (instead of anything except ‘not masked’), in case you want the SMS only for a critical alarms happening (and not when they clear).

Zean van Wyk [DevOps Member] commented 6th April 2023

Thank you Ben, I will test this and see if it works now.

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