Hi Team,
I noticed that my account is unable to log in, displaying the error shown in the image below (AFTER).
Initially, it was working fine (BEFORE).
Can you assist with this issue? Initially, I had a similar incident and had to uninstall and reinstall the application. However, I would prefer not to do that again this time. Each time I restart the server, this error appears, preventing access to the login.
Thanks.
As this question has now been inactive for a very long time, I will close it. If you still want more information about this, could you post a new question?
Hi,
Can you check the security.xml file in C:\Skyline DataMiner and see if any user is still visible there?
You should still be able to logon with users that are in that file. Can you try that?
If none are shown, I'm afraid a reinstall of DataMiner will be necessary.
It's not possible to just add a user in the security.xml file however, as this would be a big security risk.
If you would need to do a fresh DataMiner install, please do the following:
- create 2 local users, one for the installation and one as backup.
- Login with the installation user
- Install DataMiner like you did previously
- Once installed, add the local admin and 2nd user you created in DataMiner and give them admin rights (very important, as otherwise your user can't do anything)
- After adding, take a backup of security.xml from C:\Skyline DataMiner folder just in case
- Upgrade your system to the preferred version
Note that the issue is resolved from 10.4.0 CU4 / 10.4.7
Hi,
I see that this question has been inactive for some time. Do you still need help with this? If not, could you select the answer that has been most helpful for you (using the ✓ icon)?