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Login To DM Self Managed

Solved649 views23rd January 2025
0
P.M.Kalai vaanan Maniam27 2nd August 2024 2 Comments

Hi Team,

I noticed that my account is unable to log in, displaying the error shown in the image below (AFTER).

Initially, it was working fine (BEFORE).

Can you assist with this issue? Initially, I had a similar incident and had to uninstall and reinstall the application. However, I would prefer not to do that again this time. Each time I restart the server, this error appears, preventing access to the login.

Thanks.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 23rd January 2025
Marieke Goethals [SLC] [DevOps Catalyst] commented 22nd November 2024

Hi,
I see that this question has been inactive for some time. Do you still need help with this? If not, could you select the answer that has been most helpful for you (using the ✓ icon)?

Marieke Goethals [SLC] [DevOps Catalyst] commented 23rd January 2025

As this question has now been inactive for a very long time, I will close it. If you still want more information about this, could you post a new question?

3 Answers

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0
Thibault Heylen [SLC] [DevOps Advocate]1.51K Posted 5th August 2024 0 Comments

Hi,

This is an issue that was already seen in the past. Could it be you're installing the software with your domain user?

We have seen cases that after a restart the user is removed, however, logging in with the local administrator account should still be possible.

Can you check if you can do it and add your user again? This should only happen once and not reoccur.

Kind regards,

Thibault Heylen [SLC] [DevOps Advocate] Answered question 5th August 2024
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