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LogCollector – Error when trying to open it

Solved1.25K views23rd April 2024SLLogCollector
2
Sebastian Ulloa [SLC] [DevOps Advocate]1.90K 23rd January 2024 2 Comments

Hello Community,

I'm trying to get the logs of a DataMiner agent but whenever I open the LogCollector from the Skyline Taskbar Utility I will get the following message:

Is there something misconfigured in my agent? The DM version is FR 10.3.11

Thank you!

Sebastian Ulloa [SLC] [DevOps Advocate] Selected answer as best 23rd April 2024
Arunkrishna Shreeder [SLC] [DevOps Advocate] commented 24th January 2024

You can try to open it from C: –> Skyline DataMiner –> Tools folder. Or, kill the taskbar utility program and open it again and then open Log Collector.

Sebastian Ulloa [SLC] [DevOps Advocate] commented 24th January 2024

Hi Arun, sadly, that didn’t make any difference.

4 Answers

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Sebastian Ulloa [SLC] [DevOps Advocate]1.90K Posted 23rd April 2024 0 Comments

Hi,
If anyone is still experiencing this issue, this has been resolved in DataMiner 10.4.5. See docs: General Feature Release 10.4.5 | DataMiner Docs

Sebastian Ulloa [SLC] [DevOps Advocate] Selected answer as best 23rd April 2024
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