LogCollector – Error when trying to open it

Solved800 viewsSLLogCollector
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Hello Community,

I'm trying to get the logs of a DataMiner agent but whenever I open the LogCollector from the Skyline Taskbar Utility I will get the following message:

Is there something misconfigured in my agent? The DM version is FR 10.3.11

Thank you!

Sebastian Ulloa [SLC] [DevOps Advocate] Selected answer as best 23rd April 2024
Arunkrishna Shreeder [SLC] [DevOps Enabler] commented

You can try to open it from C: –> Skyline DataMiner –> Tools folder. Or, kill the taskbar utility program and open it again and then open Log Collector.
Sebastian Ulloa [SLC] [DevOps Advocate] commented

Hi Arun, sadly, that didn’t make any difference.

4 Answers

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Hi Sebastian,

Can you open the console(left bottom) and click on the "Show detailed logfile".

This will open the logfile of logcollector, can you check if you see something obvious?

Regards,

Sebastian Ulloa [SLC] [DevOps Advocate] Posted new comment 23rd January 2024
Sebastian Ulloa [SLC] [DevOps Advocate] commented

Hi Debeuf, I updated the question with the console image. It is not telling a lot towards what the problem is.
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