Live dashboard sharing : ‘No active connection’ message

Solved961 viewserror live dashboard sharing
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I have this error when I try to share a dashboard. The agent is cloud connected with a valid cloud session.

Browser logs show:

{
"type": "https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/500",
"title": "Error with reason DmsTunnelConnectionNotFound occurred",
"status": 500,
"errorCode": "DmsTunnelConnectionNotFound",
"traceId": "00-3b3bed8bd08777c39f7bc18377ee2ced-0b872f43188743e0-00"
}

Wale Oguntoyinbo [SLC] [DevOps Enabler] Selected answer as best 22nd April 2022

1 Answer

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5.49K 1 Comment

After looking at the logging from the CloudGateway (%programdata%/Skyline Communications/DataMiner CloudGateway/Logs) we found that the connection to the cloud was not setting up correctly. Restarting the CloudGateway service in the task manager did the trick.

Baptiste Pattyn [SLC] [DevOps Enabler] Edited answer 22nd April 2022
Wale Oguntoyinbo [SLC] [DevOps Enabler] commented

Thanks for the help Baptiste.