Hello,
I was implementing an SLNet GetAlarmDetail message in an Enhanced Service Connector and I noticed that when the alarm is of a Severity different from "Normal", I am able to get a response. However, when the Severity is "Normal" (clearing the alarm), the response is empty.
Previously on DMA version 10.0.0.0 I was able to use this call, but in 10.1.11.0 that's not the case.
Is this expected? Any suggestions on another call to retrieve this "clearing" alarm?
Thank you
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Hi João,
I just tried this on my local DMA and the behavior I'm seeing is as follows:
- GetAlarmDetailsMessage works if you're using the Alarm ID of the cleared alarm AND the alarm is still cached in SLNet (so DataMiner hasn't restarted).
- GetAlarmDetailsMessage works if you're using the Root Alarm ID
- When I restart my DMA and send the same request again (so the alarms are no longer in the cache) I get a NullReferenceException (both for Root Alarm ID and the Cleared Alarm ID). This looks like a software issue.
As for a workaround for this, using the GetAlarmTreeDetailsMessage works for me.
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Hello Jens,
Thanks for the suggestions!
That is the case I am dealing with – the DMA hasn’t been restarted when I am doing this call and I’m using the Root Alarm ID.
I will try to use the GetAlarmTreeDetailsMessage.
Thank you!