Issues updating DM10.2.4 to 10.2.7

Solved1.10K viewsDataMiner V10.2.7.0-11922 nat NATS update
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Hi Dojo,

I have issues when try to update to 10.2.7 version, I get this message.

"Prerequisite VerifyClusterPorts.dll failed: Could not verify that agents can reach each other on the desired ports. Run the VerifyClusterPorts.dmupgrade package (https://aka.dataminer.services/VerifyClusterPorts) to see for which ports firewalls still need to be opened. Possible candidates are: 172.16.148.10:4222, 172.16.148.10:9090:"

localhost Error Prerequisite VerifyClusterPorts.dll failed: Could not verify that agents can reach each other on the desired ports. Run the VerifyClusterPorts.dmupgrade package (https://aka.dataminer.services/VerifyClusterPorts) to see for which ports firewalls still need to be opened. Possible candidates are: 172.16.148.10:4222, 172.16.148.10:9090
localhost Error Prerequisite VerifyNatsIsRunning.dll failed: NATS is not running

Prerequisite VerifyNatsIsRunning.dll failed: NATS is not running

Thanks
Jose

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 12th July 2023

2 Answers

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Hi Jose,

The VerifyClusterPorts package tests whether a DataMiner System's agents can reach other agents in the same DataMiner System over the ports used by NATS.

Based on your error message, it seems that ports 4222 and 9090 are blocked in your network. Please unblock these ports for your DataMiner System and rerun the test to see if the problem persists.

Please refer to the link below for all the IP ports used in a DMS:

Overview of IP ports used in a DMS

Jeeva Suria Rajah [SLC] [DevOps Enabler] Answered question 2nd September 2022
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