When uploading a document to an element documents folder (so that is local and not synced across the cluster) we are now seeing issues with opening the zip file once uploaded.
It seems as though every file is only 1KB. Could we get some guidance on this issue.
Thanks,
Ryan
Hi Ryan,
The documentation on element documents mentions this behavior: the files in C:\Skyline DataMiner\Documents\Elements\* are only 1-byte placeholder files that are synced through the entire cluster. The actual content is only available on the agent where the element is located, in C:\Skyline DataMiner\Elements\{elementname}\Documents\*
There is currently no way to download element documents via Cube or web. However, I have recently been working on some bugfixes and improvements for the documents and I expect these to get released in one of the next upcoming versions (10.4.8 or 10.4.9), one of which is the possibility to download the files via Cube if you are connected to the hosting agent. I should also warn there is a bug when uploading element documents larger than 64 kB, that the uploaded file size will be a multiple of 64 kB, thereby causing file corruption depending on the file format (e.g. a file of 100 kB will be 128 kB after uploading, with the last 28 kB being a repetition of the previous buffer).
Due to these issues with element documents, for the time being, I would recommend to use the general or protocol documents instead, if you don't mind them being synced to every agent in the cluster.