Hi,

I'm trying to install the latest version of Cloud Pack, but fails with the error message below.

"Service 'DataMiner CloudGateway' (DataMiner CloudGateway) could not be installed. Verify that you have sufficient privileges to install system services."

I started the installation with Administrator user, so I believe the account should have the sufficient privileges.

Below is the extract from the loggings.

[42F8:3B7C][2024-12-13T11:53:20]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D6E50831-7DFA-4EA6-B14E-61D39B2949A3}, options: 0x3, disable resume: No
[42F8:3B7C][2024-12-13T11:53:20]i000: Caching bundle from: 'C:\WINDOWS\TEMP\{63431F9B-4BD7-4D42-9BBE-B9F44BBC1560}\.be\DataMiner Cloud Pack 3.2.2.0 (no .NET8).exe' to: 'C:\ProgramData\Package Cache\{D6E50831-7DFA-4EA6-B14E-61D39B2949A3}\DataMiner Cloud Pack 3.2.2.0 (no .NET8).exe'
[42F8:3B7C][2024-12-13T11:53:20]i320: Registering bundle dependency provider: {D6E50831-7DFA-4EA6-B14E-61D39B2949A3}, version: 3.2.2.0
[42F8:3B7C][2024-12-13T11:53:20]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D6E50831-7DFA-4EA6-B14E-61D39B2949A3}, resume: Active, restart initiated: No, disable resume: No
[42F8:4250][2024-12-13T11:53:20]i305: Verified acquired payload: DataMiner_CloudGateway_2.14.5.0.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_CloudGateway_2.14.5.0.msi, moving to: C:\ProgramData\Package Cache\{CE290666-39FE-480F-AC33-20869D3D6FAC}v2.14.5.0\DataMiner CloudGateway 2.14.5.0.msi.
[42F8:4250][2024-12-13T11:53:20]i305: Verified acquired payload: DataMiner_CoreGateway_2.14.11.0.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_CoreGateway_2.14.11.0.msi, moving to: C:\ProgramData\Package Cache\{BC613272-2138-40FD-AC4D-4AEA7EA3F1AB}v2.14.11.0\DataMiner CoreGateway 2.14.11.0.msi.
[42F8:4250][2024-12-13T11:53:20]i305: Verified acquired payload: DataMiner_Orchestrator_1.7.4.0.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_Orchestrator_1.7.4.0.msi, moving to: C:\ProgramData\Package Cache\{ED0F80FB-6882-4D27-A81E-58A77D39E336}v1.7.4.0\DataMiner Orchestrator 1.7.4.0.msi.
[42F8:4250][2024-12-13T11:53:20]i305: Verified acquired payload: DataMiner_FieldControl_2.11.1.0.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_FieldControl_2.11.1.0.msi, moving to: C:\ProgramData\Package Cache\{4FB49E52-9659-4AE2-936F-4B99A17BA543}v2.11.1.0\DataMiner FieldControl 2.11.1.0.msi.
[42F8:4250][2024-12-13T11:53:20]i305: Verified acquired payload: DataMiner_ArtifactDeployer_1.8.2.0.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_ArtifactDeployer_1.8.2.0.msi, moving to: C:\ProgramData\Package Cache\{19E74264-A65D-4D34-9054-6FB8FD795447}v1.8.2.0\DataMiner ArtifactDeployer 1.8.2.0.msi.
[42F8:4250][2024-12-13T11:53:20]i305: Verified acquired payload: DataMiner_SupportAssistant_1.7.1.0.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_SupportAssistant_1.7.1.0.msi, moving to: C:\ProgramData\Package Cache\{202FD401-D568-429E-B4DB-FB27E37F0052}v1.7.1.0\DataMiner SupportAssistant 1.7.1.0.msi.
[42F8:3B7C][2024-12-13T11:53:20]i323: Registering package dependency provider: {CE290666-39FE-480F-AC33-20869D3D6FAC}_v2.14.5.0, version: 2.14.5.0, package: DataMiner_CloudGateway_2.14.5.0.msi
[42F8:3B7C][2024-12-13T11:53:20]i301: Applying execute package: DataMiner_CloudGateway_2.14.5.0.msi, action: Install, path: C:\ProgramData\Package Cache\{CE290666-39FE-480F-AC33-20869D3D6FAC}v2.14.5.0\DataMiner CloudGateway 2.14.5.0.msi, arguments: ' MSIFASTINSTALL="7" BURNMSIINSTALL=1 REINSTALLMODE="muso" REBOOT=ReallySuppress'
[42F8:3B7C][2024-12-13T11:53:23]e000: Error 0x80070652: Failed to install MSI package.
[42F8:3B7C][2024-12-13T11:53:23]e000: Error 0x80070652: Failed to execute MSI package.
[1D74:35D4][2024-12-13T11:53:23]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[1D74:35D4][2024-12-13T11:53:23]w348: Application requested retry of executing package: DataMiner_CloudGateway_2.14.5.0.msi, encountered error: 0x80070652. Retrying...
[42F8:3B7C][2024-12-13T11:53:26]i301: Applying execute package: DataMiner_CloudGateway_2.14.5.0.msi, action: Install, path: C:\ProgramData\Package Cache\{CE290666-39FE-480F-AC33-20869D3D6FAC}v2.14.5.0\DataMiner CloudGateway 2.14.5.0.msi, arguments: ' MSIFASTINSTALL="7" BURNMSIINSTALL=1 REINSTALLMODE="muso" REBOOT=ReallySuppress'
[42F8:3B7C][2024-12-13T11:53:29]e000: Error 0x80070652: Failed to install MSI package.
[42F8:3B7C][2024-12-13T11:53:29]e000: Error 0x80070652: Failed to execute MSI package.
[1D74:35D4][2024-12-13T11:53:29]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[1D74:35D4][2024-12-13T11:53:29]w348: Application requested retry of executing package: DataMiner_CloudGateway_2.14.5.0.msi, encountered error: 0x80070652. Retrying...

I know I had successfully installed the older version of the Cloud Pack to the same machine.

Could anyone advise ?