I’m looking to understand if there are specific logs available that can help track what occurred before an element disappeared in the Surveyor within Dataminer. Ideally, I’m interested in a more centralized or overview-style log that captures changes across all elements, rather than having to inspect logs for each individual element.
If such a log exists and it records significant changes—like the disappearance of an element—it would be helpful for diagnosing and confirming what happened.
Thanks in advance for your guidance.
Hi Curtis
I stumbled upon your Dojo question, although a bit late, I hope it still provides some insights.
Please be aware that going through some logs will be necessary. I know it can be a hassle, but they contain the most information, sorry.
If an element disappears from the surveyor, an important first step is to know the datetime when it happened.
We try to figure out by looking at the information events and/or the element log.
> Via the info events, search for the last actions for the element (i.e. filtering on "element name" = the element or "value" containing the element name)
> The element log will show you the last actions
NOTE - the above assumes the disappearance is cause by an element action, it could also be caused by e.g. DMS sync or issue with cache... Meaning in those cases, the element log would most likely be useless
Once you have an indication of the datetime, you can check the DataMiner recycle bin, but also SLDataminer.txt and SLNet.txt.
> Via the recycle bin, you'll need to search for "views.xml". This will show the changes in the surveyor structure (e.g. moving, creating, deleting elements). A recycle bin item always contains the previous version, as well as what action happened (in System Cache\Cause_...txt)
> SLDataminer.txt, you could find additional context to the last actions for the element, this might give you additional insight.
> SLNet.txt handles the actions on views.xml, so if anything happened, this is your best bet. Downside is that this logfile is overwritten quickly.
As you might notice, element disappearances are usually not very straight-forward to investigate. But in short, the 1st step is figuring out when it happened, then we can dig deeper what happened around that time (e.g. sync, script, action of manager element,...)
Obviously you can always mail us at support@dataminer.services for assistance, but be aware we'll ask about that datetime as well.