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Information Event won’t trigger the Correlation Rule

Solved1.36K views24th April 2023Correlation rule information event
0
Trong Huynh [DevOps Member]744 23rd April 2023 1 Comment

Hi,

I have a test Correlation Rule that is configured to be triggered by Information Events. I have the "Accept information events" checkbox ticked. However, from my testing I couldn't get the correlation rule to be triggered by information events.

FYI - for testing purpose I configured the alarm template to generate the information events when the test params change value.

What have I done wrong?

Thanks.

Trong Huynh [DevOps Member] Selected answer as best 24th April 2023
Wouter Bogaert [SLC] [DevOps Advocate] commented 23rd April 2023

Hi Trong, can you share the rest of the details for the alarm template entries?
Did you enable alarming for those parameters or not?

2 Answers

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Miguel Obregon [SLC] [DevOps Catalyst]18.56K Posted 23rd April 2023 1 Comment

Hi Trong,

In the screenshot I noticed that you have the option 'Trigger on single events. Don't maintain active tree status' unchecked. Since you are working with information events, this option should be checked.

In your alarm filter it is better if you include these extra options:

  • Severity: Information
  • Value: The value that is displayed in the information event when the value of the monitored parameter changes

In 'Actions', instead of creating a new alarm, is it possible to set the parameter to the value that will generate an alarm?

Trong Huynh [DevOps Member] Selected answer as best 24th April 2023
Trong Huynh [DevOps Member] commented 24th April 2023

Thanks Miguel, it works. But I had to do all the things that you suggested to make it work. i.e. tick the “Trigger on single events…”, include Severity and Value in the alarm filter. And, it only works when the Action is to set a parameter. It doesn’t work when the Action is to generate an alarm – but I can work with that.

1
Michaël Pincket [SLC] [DevOps Advocate]1.74K Posted 24th April 2023 0 Comments

Hi Trong,

In the alarmfilter section of your correlation rule you need to check the option "Trigger on single events. Don't maintain active tree status".

Michaël Pincket [SLC] [DevOps Advocate] Answered question 24th April 2023
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