Hi Dojo,
I've disconnected my agent from the cloud. However now I'm unable to start my agent because of following error:
2025/10/01 07:49:45.483|SLCloudStorage.txt|SLDataGateway|DataGateway.CloudStorage|ERR|0|28|CloudSettings could not be retrieved from the cloud. Retrying in 00:00:05. Exception: SLCloudStorageConnection.Repositories.Exceptions.CloudSettingsRepositoryException: Failed to do GetCloudAccessTokenRequest. Received the following error messages: { "message": "This DMS is not Cloud Registered." }
How might I start the agent without storage so I can proceed with creating a cloud connection and setting up new STaaS?
Cheers
Hi,
In case you disconnected a DMS which was configured with STaaS from dataminer.services and want to re-use it, please contact support@dataminer.services to help restore the connection to STaaS.
Kind regards,
The issue lies with DataMiner requiring STaaS to start up if STaaS is set as the database, however if you unregister a system from dataminer.services, the system will no longer be able to use STaaS and as a consequence can not start up.
As a result, if a system was configured for STaaS and then unregistered, support should be contacted to get out of that situation in a proper way. This is unrelated to whether or not you wish to re-use the same STaaS data. STaaS data is lost upon unregistering, as the new identity after re-registering will not be linked to the old STaaS data, recovering this data can be done by contacting support if done within 7 days as per the docs: aka.dataminer.services/staas-data-resilience-and-backups.
Is it the same process if the restored DMS needs to point to a new STaaS (not reusing the old one)?