How to solve unknown error status 500

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Hi,

When trying to open Dashboards, I'm redirected to sign in to https://<dmaip>/auth/login , I'm getting "An unknown error occurred (status:500)" after filling in my credentials. I am able to connect to the DMA with DataMiner Cube.

How can this be further investigated? Which log files can be consulted?

Regards,

Micah Brown [SLC] [DevOps Advocate] Answered question 11 hours ago

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Found the issue. For those who might have the same problem:

Windows event viewer, Application log showed the exception that Skyline.DataMiner.Web.Global could not be loaded.

This issue was happening because I downgraded to 10.5.7, where this type is not known yet.

Removing C:\Skyline DataMiner\Webpages\API\global.asax file and performing an iisreset command fixed the problem.

Regards,

Laurens Moutton [SLC] [DevOps Enabler] Answered question 13 hours ago
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