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How to solve ‘no logging available’ message?

Solved1.86K views19th July 2023Cube logging
9
Sebastian Ulloa [SLC] [DevOps Advocate]1.94K 14th October 2020 1 Comment

In one of the agents of a cluster it is not possible to access any logging file from cube as the following message appears:

From other agents in the cluster it is possible to access all logging files, including the affected agent.
I tried running the dcomConfig.exe file, but it does not seem to fix the issue.


DataMiner version is 9.6.10.0-8580

Moreover, I noticed that the URL that the cube uses to retrieve the logging file contains the http parameters host and log. When removing host, the log is successfully retrieved

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023
Marieke Goethals [SLC] [DevOps Catalyst] commented 19th July 2023

As this question has been inactive for a long time, we will now close it. If you still want further assistance, could you post a new question?

3 Answers

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Edson Alfaro [SLC] [DevOps Advocate]1.39K Posted 14th October 2020 1 Comment

Hi Sebastian,

Normally Dataminer looks for the logging the IP Address 1 that you see in your agent from System Center.

Validate if the IP that the logging app is looking for is the same as the one as IP Address 1 in System Center, depending on your Windows version, you can select the order of the network connections from the Advanced options > Advanced configuration.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023
Sebastian Ulloa [SLC] [DevOps Advocate] commented 14th October 2020

Hi Edson, the IP corresponds to the one configured in System Center.

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