How to get my local DMA (config) cloud connected

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I am having troubles getting my local DMA ( using a config) cloud connected.
I keep getting the error: "Could not reach the Cloud Gateway service. Has the DataMiner Cloud Pack been installed and configured on the DataMiner System?"

I have:

  • Installed the latest cloud pack from dojo
  • DMA version: 10.2.8.0-12005
  • Group permissions are set to all on the Cloud Gateway topic

I don't see any reason why I would not be able to connect.

Any advise where to look / how to get connected?

Mieke Dryepondt [SLC] [DevOps Advocate] Selected answer as best 19th August 2022

2 Answers

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4.73K 2 Comments

Hi Mieke,

I had the same problem yesterday, and a DMA reboot fixed it. After the reboot, I could connect to the cloud again in System Center.

Jens Vandewalle [SLC] [DevOps Enabler] Posted new comment 19th August 2022
Mieke Dryepondt [SLC] [DevOps Advocate] commented

Thank you for the tip, but it did not resolve my problem.
I did notice that when restarting, my setup is stuck until I change the SLCloud.xml file to use 127.0.0.1 as NATS IP (and force a restart again)
This IP seems to be changed again at run time.
Jens Vandewalle [SLC] [DevOps Enabler] commented

Hi Mieke, can you try by using your hostname instead of 127.0.0.1 in the SLCLoud.xml file?
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