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How to disable a Correlation Script Action (sending an e-mail) with an Automation script

Solved1.30K views8th March 2024automation scipt Correlation rule
1
Jacques Smit [DevOps Enabler]94 17th May 2022 0 Comments

We have 2 correlation scripts that sends an e-mail to a robot that creates trouble tickets if there is a critical alarm which persists for 10 seconds or longer.

In the case with major incidents (alarm storm) you will have a situation where you want to stopt the Correlation script from sending e-mails for auto ticket creation.

Can we do this with an automation script? We would like to execute the script by pressing a button in a visio file. Their should be a major alarm that the correlation script is disabled.

Nils Hoven [DevOps Advocate] Answered question 8th March 2024

2 Answers

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Toon Casteele [SLC] [DevOps Enabler]7.01K Posted 17th May 2022 1 Comment

If I understand the use case correctly, I would probably make the correlation mail action part of another automation script.

Script A can then contain c# code, if/else blocks or anything else that checks on a flag (a memory file value, a property...).

That flag can be set from the script you execute from Visual overview.

So in short:

  1. Visual Overview button executes a script "A" that sets a flag "X" somewhere
  2. Correlation rule calls a script "B" when it triggers
  3. Script "B" contains a check on flag "X" before it sends a mail.
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 14th July 2023
Jacques Smit [DevOps Enabler] commented 17th May 2022

Hello Toon, thanks for your answer. I’m going to do some experimentation:)

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