We have a EVS Neuron device which is reporting a false-positive alarm.
It report the a Mojor Low alarm on SFP temperature: -1 deg C.
We use a alarm range range and -1 is ofcourse a Major low, however this is not a valid value so I would like to have it as an info severity.
Adding -1 in the info is not working, whcik is logical.
But I'm not able to "hide" this -1 deg C alarm. (withlout using masking)
Any ideas?
Hi John,
If this is the method this device uses to indicate an error or exception on the temperature probe, it's probably best to adjust the connector and treat this as an exception value.
You can find more information on the usage of the exception tag here: https://docs.dataminer.services/develop/schemadoc/Protocol/Protocol.Params.Param.Interprete.Exceptions.html