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failure upgrading from 10.1 to 10.2

Solved794 views23rd March 2023NATS
3
Jeroen Geldhof [SLC] [DevOps Enabler]5.04K 23rd March 2023 0 Comments

I'm trying to upgrade a single DMA to 10.2, but I get following error.
localhost Error Prerequisite VerifyClusterPorts.dll failed: The following ports are unreachable: 192.168.43.14:4222, 192.168.43.14:9090. Fix these and re-run the VerifyClusterPorts.dmupgrade package (https://aka.dataminer.services/VerifyClusterPorts)
localhost Error One or more prerequisites failed

I've tried running the verifyClusterPorts, but it also gives errors.
It seems to be NATS related, but it's a single DMA and not a cluster, so I'm not sure what the problem is here.

Jeroen Geldhof [SLC] [DevOps Enabler] Selected answer as best 23rd March 2023

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Laurens Moutton [SLC] [DevOps Enabler]8.73K Posted 23rd March 2023 2 Comments

Hi Jeroen,

It's considering the IP 192.168.43.14 as main IP and 10.5.1.8 a second one. It's trying to connect to the 192.* which is probably not correct.

Could you go to C: -> Skyline DataMiner -> SLCloud.xml and change the URI into nats://10.5.1.8:4222 ?

Another thing that can also be adapted is opening DataMiner.xml and specify < IP skipMAC="aa-bb-cc-dd-ee-ff">, with the mac being the mac that has the 192.* address (mac can be found by executing ipconfig /all via command prompt), this way the 192.* address will not appear anymore as first IP.

After making these modifications, can you retry again?

Regards,

Laurens Moutton [SLC] [DevOps Enabler] Posted new comment 23rd March 2023
Jeroen Geldhof [SLC] [DevOps Enabler] commented 23rd March 2023

After excluding all other MAC addresses I got it working.
Thanks Laurens

Laurens Moutton [SLC] [DevOps Enabler] commented 23rd March 2023

Thanks for confirming that it’s working. I’m glad to see that it’s fixed.

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