Failed to install DataMiner APIGateway, UserDefinableApiEndpoint, FieldControl

Solved1.02K viewsAPIGateway FieldControl UserDefinableApiEndpoint
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I'm trying to upgrade my local DataMiner agent

from: DataMiner (10.3.0.0-12822)

to: DataMiner (10.3.9.0-13293)

to be able to use the User-Defined API feature, however I keep getting the following errors:

The indicated logfiles don't help me much further finding the root cause:

[APIGatewayInstaller.txt]

MSI (s) (00:B8) [08:38:50:553]: Note: 1: 1708
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 2205 2: 3: Error
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 2205 2: 3: Error
MSI (s) (00:B8) [08:38:50:553]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (00:B8) [08:38:50:553]: Product: DataMiner APIGateway -- Installation failed.

MSI (s) (00:B8) [08:38:50:553]: Windows Installer installed the product. Product Name: DataMiner APIGateway. Product Version: 0.0.1.56930. Product Language: 1033. Manufacturer: Skyline Communications. Installation success or error status: 1603.

Any idea how to troubleshoot this?

Luís Freitas [SLC] [DevOps Advocate] Answered question 29th August 2023

2 Answers

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769 2 Comments

Hey Jelle,

Can you verify that you have .NET 6 installed on the system?

Kind regards,

Jordy Ampe [SLC] [DevOps Enabler] Posted new comment 29th August 2023
Jelle Hoorne [SLC] [DevOps Advocate] commented

Thanks Alexander, this fixed the problem!

It’s strange that .NET 6 didn’t came with the 10.3.9 installer package since this obviously seems to be a dependency.
Jordy Ampe [SLC] [DevOps Enabler] commented

NET6 should be installed by the DM upgrade or installer. We’ll forward the issue to the correct people for further investigation.
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