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Failed Southbound Communication

Solved958 views19th October 2023
1
ryan yahia878 26th September 2023 0 Comments

Since 2023-09-12 we have been observing several DNMA elements reporting Failed Southbound SNMP Communication, citing Incorrect Trap Received. Multiple sites have been affected.

We would like to know what message triggers this kind of Notice, as other traps seem to have been received.

"Incorrect trap received from 10.X.XX.25: Possible impacted (SNMPv3) elements:
Generic Trap Receiver SNMPv3(117605/689)"

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th October 2023

2 Answers

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5
Laurens Moutton [SLC] [DevOps Enabler]8.73K Posted 26th September 2023 0 Comments

Hi,

Most likely the configuration is active to enable notifications in case SNMPv3 traps cannot be processed? See here

There's a large chance that authentication is failing. Looking at the errors log file of the DMA that is generating the notices (System Center -> Logging -> dataminer -> <agentname> -> Errors) could provide more info, this is probably an error formatted like "Callback error for SNMP++" that contains a description.

Regards,

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th October 2023
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