Evertz Magnum

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Hello,

We are facing to an issue about crosspoints redundancy with the Evertz Magnum driver (version 2.1.0.5).

When a redundancy is performed, the crosspoints are not moved. It seems there is an exception in the driver but I cannot debug anymore.

How can I send you a debug package (.zip)?

Titan Live MAIN: Live-103

Titan Live BACKUP: Live-105

Matrix: Evertz Magnum

Could you please help me on this case?

Best regards,

Thibault

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023

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Hi Thibault,

Please send an email to techsupport@skyline.be, providing the all the details of your issue, identifying the end-customer project, Dataminer release, etc., and what have you already tried to fix it.
You should also include in your email: squad.deploy-tomahawk@skyline.be.

Paulo Henriques [SLC] [DevOps Advocate] Answered question 20th December 2021
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