Evertz Magnum

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Hello,

We are facing to an issue about crosspoints redundancy with the Evertz Magnum driver (version 2.1.0.5).

When a redundancy is performed, the crosspoints are not moved. It seems there is an exception in the driver but I cannot debug anymore.

How can I send you a debug package (.zip)?

Titan Live MAIN: Live-103

Titan Live BACKUP: Live-105

Matrix: Evertz Magnum

Could you please help me on this case?

Best regards,

Thibault

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023

2 Answers

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Hi Thibault,

I believe in this case it's best to create a 'driver issue' ticket for the Evertz Magnum connector under the maintenance contract in https://collaboration.skyline.be/

You could already include the element logging to the task.  The element logging is located in following folder on the DataMiner agent where this element is located.
C:\Skyline DataMiner\Logging\

Best regards,
Jeroen

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023
LE BERRE THIBAULT commented

Hi Jeroen,

Thanks for your answer. It seems I’m not able to create a ticket in the collaboration menu, please can you advise on this?

Thanks,

Thibault
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