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Evertz Magnum Router – No Connection

Solved221 views6th May 2025Evertz Magnum
0
Brian Porreca22 11th February 2025 1 Comment

Currently I've deployed the Evertz Magnum Router connector with correct IP and port information. I've confirmed the VM that the node is deployed on can connect to that IP/port. Also not seeing any outbound traffic from the VM attempting to connect to the Magnum server. The Matrix Configuration page perpetually shows "Polling Routes". Hoping I'm missing something easy here.

Arunkrishna Shreeder [SLC] [DevOps Advocate] Selected answer as best 6th May 2025
Wale Oguntoyinbo [SLC] [DevOps Advocate] commented 11th February 2025

What do you see in the Stream Viewer ?
https://docs.dataminer.services/user-guide/Troubleshooting/Logging/Monitoring_real-time_communication/Connecting_to_an_element_using_Stream_Viewer.html

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Arunkrishna Shreeder [SLC] [DevOps Advocate]4.02K Posted 28th April 2025 0 Comments

Hi Brian,

As Wale mentioned, you can check Streamviewer or the element log file (located in C: --> Skyline DataMiner --> Logging --> Element_name.txt) to check for any errors.

If you need further help, please contact Skyline techsupport with a detailed description of your issue.

Arunkrishna Shreeder [SLC] [DevOps Advocate] Selected answer as best 6th May 2025
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