Hello,
We are facing to an issue about crosspoints redundancy with the Evertz Magnum driver (version 2.1.0.5).
When a redundancy is performed, the crosspoints are not moved. It seems there is an exception in the driver but I cannot debug anymore.
How can I send you a debug package (.zip)?
Titan Live MAIN: Live-103
Titan Live BACKUP: Live-105
Matrix: Evertz Magnum
Could you please help me on this case?
Best regards,
Thibault
Hi Thibault,
I believe in this case it’s best to create a ‘driver issue’ ticket for the Evertz Magnum connector under the maintenance contract in https://collaboration.skyline.be/
You could already include the element logging to the task. The element logging is located in following folder on the DataMiner agent where this element is located.
C:\Skyline DataMiner\Logging\
Best regards,
Jeroen
Hi Thibault,
Please send an email to techsupport@skyline.be, providing the all the details of your issue, identifying the end-customer project, Dataminer release, etc., and what have you already tried to fix it.
You should also include in your email: squad.deploy-tomahawk@skyline.be.
Hi Jeroen,
Thanks for your answer. It seems I’m not able to create a ticket in the collaboration menu, please can you advise on this?
Thanks,
Thibault