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Error: “The DMA is not licensed for accessing the WebAPIs.”

Solved332 views16th April 2025inventory webservices API WebAPI
0
MAXIMILIANO FILHO [DevOps Member]918 28th November 2024 3 Comments

Hello,

I am trying to connect to the web API of a cluster, but I am receiving the following error:

{

   "Message": "Cannot connect to the DMA; exception trapped: The DMA is not licensed for accessing the WebAPIs.",

   "StackTrace": "   at Skyline.DataMiner.Web.Common.v1.ConnectingModule.ConnectApp(String login, String password, DMAConnectionConfig config, AuthenticationMethod authMethod)\r\n   at Skyline.DataMiner.Web.v1.Json.ConnectApp(String host, String login, String password, String clientAppName, String clientAppVersion, String clientComputerName)",

    "ExceptionType": "Skyline.DataMiner.Web.Common.WebApiException"

}

I have already modified the web.config file in the folder C:\Skyline DataMiner\Webpages\API, uncommented the line:

<!-- uncomment to test webservices outside localhost: <protocols> <add name="HttpGet"/> <add name="HttpPost"/> </protocols> //-->

But that still hasn't resolved the issue. I also restarted the agent. Am I forgetting something?

Thanks in advance

 

MAXIMILIANO FILHO [DevOps Member] Selected answer as best 16th April 2025
Wale Oguntoyinbo [SLC] [DevOps Advocate] commented 28th November 2024

Can you check if DMA is licensed for Web API under the Licensed options? You should find 'Web API v1' listed if it is.

Jordy Bekaert [SLC] [DevOps Enabler] commented 28th November 2024

Hi Maximiliano, just a quick check, can you validate in the "about" section of the DMA if "Web API v1" is among the licensed options?

MAXIMILIANO FILHO [DevOps Member] commented 28th November 2024

That's it. Some agents in the cluster have the license, but others do not. Thank you.

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Jordy Bekaert [SLC] [DevOps Enabler]1.90K Posted 28th November 2024 0 Comments

Hi Maximiliano,

As confirmed in the above comments, the issue is due to the missing "Web API v1" license option.

Please get in touch with our Licensing team (dataminer.licensing@skyline.be), and inform them about which DMA IDs are missing this license option. The DMA records will be updated and a new license will be provided to you. Thank you in advance!

MAXIMILIANO FILHO [DevOps Member] Selected answer as best 16th April 2025
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