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error downloading client version – an exception occurred during a webclient request

Solved1.04K views19th December 2022connection Cube Cube Launcher
0
Jeroen Geldhof [SLC] [DevOps Enabler]5.07K 18th December 2022 0 Comments

What could cause following error?

Jeroen Geldhof [SLC] [DevOps Enabler] Selected answer as best 19th December 2022

1 Answer

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Bert Buysschaert [SLC] [DevOps Advocate]4.87K Posted 18th December 2022 0 Comments

Some troubleshooting options:

  • Inspect the Cube Launcher logfiles for more details. As the error message mentions the correct Cube version I would expect it was able to access the VersionInfo.ashx endpoint but failed to download the Cube.zip file.
  • Verify if the Cube file can be downloaded with a browser:
    https://training4.skyline.be/DataMinerCubeStandAlone/Cube.zip
  • Verify if there are proxy settings active on the computer:
    System proxy:

    netsh winhttp show proxy

    User proxy:

    reg query “HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings” /f Proxy

  • Verify if there is any type of antivirus/firewall enabled on the computer that may block file downloads.
Jeroen Geldhof [SLC] [DevOps Enabler] Selected answer as best 19th December 2022
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