Hi, how do we enable the highest alarming on the service root cause without loading an alarm matrix?
Update: Screenshot AttachedServiceRCA.JPG
Note that the Root Cause Alarm is Green but the service has Warning Alarms. I want to understand how we can automatically reflect the highest alarm in the RCA without an alarm matrix
Hi Miguel, I updated the question with the screenshot
Hi Vig,
Could you try adding the screenshot again? Something must have gone wrong, because the current link results in a 404 page when clicked.
Hi Vig,
I see that this question has been inactive for some time now. Do you still need help with this? If not, could you select the answer that has been most helpful for you (using the ✓ icon)?
As this question has now been inactive for a very long time, I will close it. If you still want more information about this, could you post a new question?
Hi Vig, the permanent services have the 'Skyline Enhanced Service' protocol applied to it. What this means is that it has some specific logic coded into it that normal services do not have (i.e.: those that do not have the protocol applied to it). The enhanced service protocol can evaluate all alarms impacting the service and match this against user defined rules to determine what the root cause of the problem could be. Through the buttons at the bottom of your screenshot, rules can be added (or a csv import). If no rules are defined to determine what the root cause is, the system will not present a root cause.
Below is an upload of the same image that Vig was trying to upload:
Hi Vig, can you please elaborate and if possible show some screenshot? It is not clear what you are asking. Regards.