Enable Root Cause Alarms On Service View

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Hi, how do we enable the highest alarming on the service root cause without loading an alarm matrix?

Update: Screenshot AttachedServiceRCA.JPG

Note that the Root Cause Alarm is Green but the service has Warning Alarms. I want to understand how we can automatically reflect the highest alarm in the RCA without an alarm matrix

Bing Herng Chong [SLC] [DevOps Advocate] Answered question 31st October 2024
Miguel Barquet [SLC] [DevOps Enabler] commented

Hi Vig, can you please elaborate and if possible show some screenshot? It is not clear what you are asking. Regards.
Vig Nair commented

Hi Miguel, I updated the question with the screenshot
Marieke Goethals [SLC] [DevOps Catalyst] commented

Hi Vig,
Could you try adding the screenshot again? Something must have gone wrong, because the current link results in a 404 page when clicked.

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Capture.JPG

Re-attempt of image

Vig Nair Posted new comment 18th September 2024
Marieke Goethals [SLC] [DevOps Catalyst] commented

Our IT support resolved the bug that caused images to be uploaded incorrectly, so uploading the image again should now work. Could you try editing your question or answer (via the cogwheel button in the lower left corner) to upload the image again?
Vig Nair commented

I’ll re phrase my question – how do I get SRM to load the correct alarm matrix when a service is created?
Tiago Rosa [SLC] [DevOps Enabler] commented

Hi Vig, considering the bug with uploading screenshots has now been fixed, could you please try to upload your screenshots again, to help us understand the problem you’re facing? Thank you for your patience!
Vig Nair commented

I re-uploaded the image
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