Hi, how do we enable the highest alarming on the service root cause without loading an alarm matrix?
Update: Screenshot AttachedServiceRCA.JPG
Note that the Root Cause Alarm is Green but the service has Warning Alarms. I want to understand how we can automatically reflect the highest alarm in the RCA without an alarm matrix
Hi Miguel, I updated the question with the screenshot
Hi Vig,
Could you try adding the screenshot again? Something must have gone wrong, because the current link results in a 404 page when clicked.
Hi Vig,
I see that this question has been inactive for some time now. Do you still need help with this? If not, could you select the answer that has been most helpful for you (using the ✓ icon)?
As this question has now been inactive for a very long time, I will close it. If you still want more information about this, could you post a new question?
Our IT support resolved the bug that caused images to be uploaded incorrectly, so uploading the image again should now work. Could you try editing your question or answer (via the cogwheel button in the lower left corner) to upload the image again?
I’ll re phrase my question – how do I get SRM to load the correct alarm matrix when a service is created?
Hi Vig, considering the bug with uploading screenshots has now been fixed, could you please try to upload your screenshots again, to help us understand the problem you’re facing? Thank you for your patience!
I re-uploaded the image
Hi Vig, can you please elaborate and if possible show some screenshot? It is not clear what you are asking. Regards.