Skip to content
DataMiner DoJo

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in pages
Search in posts
Search in pages
Log in
Menu
  • Updates & Insights
  • Questions
  • Learning
    • E-learning Courses
    • Empower Replay: Limited Edition
    • Tutorials
    • Open Classroom Training
    • Certification
      • DataMiner Fundamentals
      • DataMiner Configurator
      • DataMiner Automation
      • Scripts & Connectors Developer: HTTP Basics
      • Scripts & Connectors Developer: SNMP Basics
      • Visual Overview – Level 1
      • Verify a certificate
    • YouTube Videos
    • Solutions & Use Cases
      • Solutions
      • Use Case Library
    • Agility
      • Book your Agile Fundamentals training
      • Book you Kanban workshop
      • Learn more about Agile
        • Agile Webspace
        • Everything Agile
          • The Agile Manifesto
          • Best Practices
          • Retro Recipes
        • Methodologies
          • The Scrum Framework
          • Kanban
          • Extreme Programming
        • Roles
          • The Product Owner
          • The Agile Coach
          • The Quality & UX Coach (QX)
    • >> Go to DataMiner Docs
  • DevOps
    • About the DevOps Program
    • Sign up for the DevOps Pogram
    • DataMiner DevOps Support
    • Feature Suggestions
    • Climb the leaderboard!
    • Swag Shop
  • Downloads
  • Contact
    • Sales, Training & Certification
    • DataMiner Support
    • Global Feedback Survey
  • PARTNERS
    • All Partners
    • Technology Partners
    • Strategic Partner Program
    • Solutions
    • Deal Registration
  • >> Go to dataminer.services

Empty license tab

Solved399 views18th March 2025Cube Desktop App
3
Arunkrishna Shreeder [SLC] [DevOps Enabler]4.10K 27th November 2024 0 Comments

Hello,

After choosing the About option, the license tab is empty :

Following is the version info :
Server version : 10.4.4.0-14113
Client version : 10.4.2409.2458-485239c4
Launcher version : 10.3.2324.534-f6dadc78

There is a mismatch in the launcher version but the cube/server logs do not reveal any info.
The issue was present even after cleaning the cube app cache & for all our users.

Assuming this is a client side problem, I am trying to understand if there are other things to try/check to resolve this problem. Thank you.

Arunkrishna Shreeder [SLC] [DevOps Enabler] Selected answer as best 18th March 2025

1 Answer

  • Active
  • Voted
  • Newest
  • Oldest
3
Robbe Bultynck [SLC] [DevOps Advocate]454 Posted 27th November 2024 1 Comment

Hi Arunkrishna,

I’m not quite sure this will be a Cube issue can you check the license information via the client test tool ?

You should see something like this :

Kind regards,

Robbe

Arunkrishna Shreeder [SLC] [DevOps Enabler] Selected answer as best 18th March 2025
Arunkrishna Shreeder [SLC] [DevOps Enabler] commented 18th March 2025

Hi Robbe,
I did not hear back from the user again, so I will keep your answer in mind and perform the necessary actions if needed. Thank you.

Please login to be able to comment or post an answer.

My DevOps rank

DevOps Members get more insights on their profile page.

My user earnings

0 Dojo credits

Spend your credits in our swag shop.

0 Reputation points

Boost your reputation, climb the leaderboard.

Promo banner DataMiner DevOps Professiona Program
DataMiner Integration Studio (DIS)
Empower Katas
Privacy Policy • Terms & Conditions • Contact

© 2025 Skyline Communications. All rights reserved.

DOJO Q&A widget

Can't find what you need?

? Explore the Q&A DataMiner Docs