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Empty license tab

Solved366 views18th March 2025Cube Desktop App
3
Arunkrishna Shreeder [SLC] [DevOps Advocate]4.03K 27th November 2024 0 Comments

Hello,

After choosing the About option, the license tab is empty :

Following is the version info :
Server version : 10.4.4.0-14113
Client version : 10.4.2409.2458-485239c4
Launcher version : 10.3.2324.534-f6dadc78

There is a mismatch in the launcher version but the cube/server logs do not reveal any info.
The issue was present even after cleaning the cube app cache & for all our users.

Assuming this is a client side problem, I am trying to understand if there are other things to try/check to resolve this problem. Thank you.

Arunkrishna Shreeder [SLC] [DevOps Advocate] Selected answer as best 18th March 2025

1 Answer

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3
Robbe Bultynck [SLC] [DevOps Advocate]449 Posted 27th November 2024 1 Comment

Hi Arunkrishna,

I’m not quite sure this will be a Cube issue can you check the license information via the client test tool ?

You should see something like this :

Kind regards,

Robbe

Arunkrishna Shreeder [SLC] [DevOps Advocate] Selected answer as best 18th March 2025
Arunkrishna Shreeder [SLC] [DevOps Advocate] commented 18th March 2025

Hi Robbe,
I did not hear back from the user again, so I will keep your answer in mind and perform the necessary actions if needed. Thank you.

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