Embedded webpage in visual showing frozen

Solved634 viewsVisual Overview
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Hi Dojo,

We have created a visual overview that contains a shape that links to an HTTPS webpage.
For some users this works as expected, for other users we get a message that shows "Frozen"

What could cause the placeholder to show frozen?

Ive Herreman [SLC] [DevOps Catalyst] Selected answer as best 25th March 2022

2 Answers

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4.56K 1 Comment

Hi Ive,

This can occur with the IE and Edge browser engines if the browser shape is displayed in a layout where it is not completely visible, e.g. scrollviewer (or here a grid layout?). It should not occur with the Chrome browser engine. Does this mainly occur with users that have a smaller screen, or using higher DPI (+125%)?

Ive Herreman [SLC] [DevOps Catalyst] Selected answer as best 25th March 2022
Ive Herreman [SLC] [DevOps Catalyst] commented

Hi Bert,

Thanks for the input, let me follow-up on that.
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