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Element not completely deleted?

Solved1.02K views30th January 2024delete elements
4
Arne Maes [SLC] [DevOps Advocate]797 28th November 2023 5 Comments

Hi Dojo

I have a use case where elements need to be created dynamically. I use the AddElementMessage to create new elements. For testing purposes I remove them afterwards using cube's context menu right clicking and pressing delete. When trying to run the same code again I get the error message: 'The name is already used by another object in the DMS'.

  • The element is nowhere to be found in the Surveyor.
  • The search functionality seems to find it, but doesn't open any card when clicked.
  • engine.FindElement still finds the element and the state is marked 'Deleted'.
  • dms.GetElement doesn't find the element.
  • The folder for the element is still found in 'C:\Skyline DataMiner\Elements'
  • I can't rename an element to the same name as the deleted element. The same error show in cube.

The only way to fix this is by removing the folder in 'C:\Skyline DataMiner\Elements' and then restarting the DMA. I don't think that's a good solution, does anyone have an idea what's happing here?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 30th January 2024
Ive Herreman [SLC] [DevOps Enabler] commented 28th November 2023

Hi Arne,

This seems like a software issue.
What dataminer version are you using?

Arne Maes [SLC] [DevOps Advocate] commented 28th November 2023

It’s a single DMA running DataMiner (10.3.10.0-13402-CU1)

Ive Herreman [SLC] [DevOps Enabler] commented 28th November 2023

I was unable to reproduce the same behavior on the same server version.
What’s the client version you are using?

Arne Maes [SLC] [DevOps Advocate] commented 29th November 2023

Server version : 10.3.10.0-13402
Client version : 10.3.2339.2172-4c8f6e8d
Launcher version : 10.3.2324.534-f6dadc78

Robin Spruytte [SLC] [DevOps Advocate] commented 30th November 2023

From my own experience, I can also add this issue can occur from time to time. There does not seem to be a correlation to any DM version. Occasionaly the element seems to be hanging in the background somewhere and it takes a while to get out of this state. A restart should fix it immediately though.

1 Answer

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Luís Freitas [SLC] [DevOps Advocate]523 Posted 4th December 2023 0 Comments

We were already aware of this issue, and it seems to be more common with service creation, so we've created this fix General Main Release 10.3.0 CU10 – Preview | DataMiner Docs (ID_37679_

Below is an example of the logging improvement:

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 30th January 2024
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