Hi Dojo,
I tried to open an element log on a customer's DMA, and this pop-up showed:
My questions are:
- What could be the root cause of this?
- Why is CefSharp used in the Logs?
- What is the fix for this issue?
Hi Benjamin,
This will happen when using a Cube version that was installed with an MSI Launcher (shared) package. These packages are found in the C:\Skyline DataMiner\Webpages\Tools\Installs folder on a DMA.
CefSharp is used as the webbrowser engine to display the log files, being served from the connected DMA on http(s)://dma/Tools/ViewLog.asp
The resolution is to either install the CefSharp webbrowser engine as an MSI package (download - requires elevated permissions) or to use another Cube deployment method that has permission to download and install the CefSharp package for the current user.
See the DataMiner Cube deployment methods documentation for more details.
Sounds like your cube is running in a shared location. in this case, CefSharp is not downloaded automatically. It needs to be installed manually.
That was the case, indeed. The customer is informed and they will install the package.
Thank you for the explanation Bert, it’s much more clear now