When installing indexing engine from Cube, the following error comes up and the installation fails:
10.12.238.33|2021-10-20 20:22:57|information|Unpacking Update.zip: 100%
10.12.238.33|2021-10-20 20:22:57|information|Will use current version of SLUpgrade.dll instead of version out of upgrade package (old version 10.0.2011.1436, new version 10.1.2135.920)
10.12.238.33|2021-10-20 20:22:57|information|Will use current version of SLUpgrade.dll instead of version out of upgrade package (old version 10.0.2011.1436, new version 10.1.2135.920)
10.12.238.33|2021-10-20 20:22:57|error|Failed starting upgrade: The requested operation cannot be performed on a file with a user-mapped section open
## 2021-10-20 20:22:57 ## completedAgents=
## 2021-10-20 20:22:57 ## failedAgents=10.12.238.33
## 2021-10-20 20:22:57 ## allCompleted=true
## 2021-10-20 20:22:57 ## status=Failed
10.12.238.33|2021-10-20 20:22:57|information|Failed agents: 10.12.238.33
10.12.238.33|2021-10-20 20:22:57|all_complete|Upgrade completed (failure)
General|2021-10-20 20:22:57|cluster_complete|Upgrade completed on all specified agents (within cluster) [all failed]
10.12.238.33|2021-10-20 20:22:57|information|Local upgrade finished. Clearing remaining long running actions.
Any clues or workaround for that?
Thanks.
Hey Edson,
Seems like something is keeping part of the upgrade package or SLUpgrade.dll in memory (SLNet logging might be more specific).
The only workaround would be to figure out what is keeping the file locked. To do this you can use the find function in Process Explorer (Note that this software is not provided by Skyline and comes as is). Using this you can look if there is anything that is keeping the SLUpgrade.dll or the Upgradepackage locked (such as explorer.exe, an unzip process,...)
If nothing seems to have these locked then the only workaround is to stop the agent, remove the contents in "C:\skyline dataminer\upgrades\packages" and try again.
Hi Brent, thanks a lot! I found some AV software checking all processes so I made some exceptions and now Elastic has been installed.