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DOM LCA Buttons – Not visible for certain users

Solved229 views3rd February 2026DOM Actions low code app
1
Blake Smethers [SLC] [DevOps Advocate]1.12K 29th January 2026 2 Comments

I have some custom DOM buttons that I can see (see below) but another user cannot see these buttons.

Their user is in the same security groups as my user. Any idea why they cannot see the buttons on the LCA form?

My view:

Their view:

This is on DataMiner (10.5.1.0-15231)

Blake Smethers [SLC] [DevOps Advocate] Selected answer as best 3rd February 2026
Wale Oguntoyinbo [SLC] [DevOps Advocate] commented 29th January 2026

Are you both looking at the same version of the app ? Maybe that's the issue.

Blake Smethers [SLC] [DevOps Advocate] commented 29th January 2026

thats a good point, but the buttons have existed for over a year so I would expect them to have those available in any LCA version. to test, I moved my user to the oldest version of the app on the system (from March 2025) and the buttons are still there.

2 Answers

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Michiel Saelen [SLC] [DevOps Advocate]6.29K Posted 30th January 2026 1 Comment

Looks like these are the buttons defined in DOM through behavior actions. Could it be that the object for which you open the form has a different DOM state? Then I assume you'll have to update the actions to match the different states in the behavior of your DOM definition.

Blake Smethers [SLC] [DevOps Advocate] Posted new comment 30th January 2026
Blake Smethers [SLC] [DevOps Advocate] commented 30th January 2026

I can triple check that, but I have confirmed that it works on another system running the same solution for the same user, and it works on the other system (with the same DOM definition and app). I believe he only attempts these action on the "Active" or "Error" instances, which are when these buttons shown

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