Hi,
I did fresh DM software(9.6.9) fresh installation on my DMA. After applying the license file, when I connect to cube the agent seems stuck at start up 99%. It been around 45 mins still not come up.
Normally, for fresh installation it should not much time to connect cube.
How can I fix this issue?
Hello Jeyaram,
You can always find good information in the logging as mentioned above.
If you cannot find and solve the issue yourself, I would advise to send an e-mail to our techsupport (techsupport@skyline.be) and we will further pick it up for investigation with you there.
Hi Jeyaram,
Have you applied the license file after installation?
In case there is an issue with the license, you can find an error in the SLDataMiner log file. ("C:\Skyline DataMiner\logging\SLDataMiner.txt").
If there is a different issue, you should be able to find out what is going wrong through the SLErrors log file ("C:\Skyline DataMiner\logging\SLErrors.txt").
Do you see any errors or exceptions in C:\Skyline DataMiner\Logging\SLErrors.txt or C:\Skyline DataMiner\Logging\SLDBConnection.txt?