When we go to http://<dma ip main>/Reports, the Reports page is not working with the following reason: "DMS Reporter could not communicate with the DMA. (...)" see picture below(attached)
Before we discovered this issue, the DMS was upgraded from 8.5 to 9.6.0.0-9175
After discovering this issue, we took the following actions:
- Execute dcomconfig.exe (as Admin) on 9.6
- Upgrade from 9.6.0.0-9175 to 10.0.0.0-9346 ( Issue remains)
- Run C:\Skyline DataMiner\Tools\DCOMConfig.exe (as Administrator)
- Stop DataMiner
- From a command prompt (As Administrator), execute:
c:\skyline dataminer\tools\Register DLL's of DataMiner (silent).bat
c:\skyline dataminer\tools\Register DataMiner As Service.bat - Start DMA
- Issue remains
Note 1: The Dashboards URL works fine.
Note 2: The reports page is generated as Anonymous (see below picture) no matter which user logs in, Administrator or some other user.
Note 3: DMA-1 runs on (unlicensed) Windows Server 2008 R2
If everything else fails try the following:
1. Launch DCOM manually: C:\Windows\System32\dcomcnfg.exe
2. Navigate to: Component Services -Computers- My Computer- DCOM Config
3. Under DCOM config search for SLASPConnection
4. Right click SLASPConnection, under the security tab, Edit 'Launch and Activation Permissions'.
5. Search for the group 'IIS_IUSRS' or 'IUSR' group and grant the user 'Local activation' permission
6. Repeat the same steps(3-5) for SLDMS.
Reporter connection will be restored after saving the settings.
Hi,
I followed the steps and it worked.
Marked this comment as the solution and gave as much points I could 🙂
The steps should also be added to the “dcom” script to be applied during upgrades.
Note1: all steps from previous comments were also verified previously .
Note2: In between posting the original question and now 2 upgrades were applied (10.0.0.0 CU8).