When we go to http://<dma ip main>/Reports, the Reports page is not working with the following reason: "DMS Reporter could not communicate with the DMA. (...)" see picture below(attached)
Before we discovered this issue, the DMS was upgraded from 8.5 to 9.6.0.0-9175
After discovering this issue, we took the following actions:
- Execute dcomconfig.exe (as Admin) on 9.6
- Upgrade from 9.6.0.0-9175 to 10.0.0.0-9346 ( Issue remains)
- Run C:\Skyline DataMiner\Tools\DCOMConfig.exe (as Administrator)
- Stop DataMiner
- From a command prompt (As Administrator), execute:
c:\skyline dataminer\tools\Register DLL's of DataMiner (silent).bat
c:\skyline dataminer\tools\Register DataMiner As Service.bat - Start DMA
- Issue remains
Note 1: The Dashboards URL works fine.
Note 2: The reports page is generated as Anonymous (see below picture) no matter which user logs in, Administrator or some other user.
Note 3: DMA-1 runs on (unlicensed) Windows Server 2008 R2
Did you already try this?
– Start -> Administrative Tools -> Component Services
– Expand Component Services -> Computers -> My Computer -> DCOM Config -> SLASPConnection
– Right-click on SLASPConnection -> Properties -> Security tab
– Launch and Activation Permissions, ensure that the Customize radio button is selected, and click Edit
– Add Authenticated Users, giving it launch and activate and remote launch and activate permission
– Restart IIS (iisreset)