Hello,
We have a new DMA (on 10.5 CU5) installed using the 10.4 installer with clustered database - one external Linux node running both Cassandra(4.1.9) and OpenSearch(2.11.1).
While the DMA is working correctly with proper connection to database, there is this error in SLDBConnection log file :
2025/08/06 01:13:21.675|SLDataGateway|GetActiveRootAlarms|ERR|0|1|DBGatewayException(SLCassandraClassLibrary.DBGateway.Cassandra.StorageManagers.SingleNode.CassandraConnection,,READ_DATA) (Code: 0x80040319) SLDataGateway.Types.Exceptions.UnsupportedQueryException: Active alarms query does not support DMA & Element ID != 2100000000 on Cassandra.
at SLCassandraClassLibrary.DBGateway.Cassandra.StorageManagers.SingleNode.CassandraConnection.GetActiveRootAlarms(Int32 dmaId, Int32 eID, Int32 amount, Nullable`1 end)
at SLCassandraClassLibrary.DBGateway.Search.DBSConnection.GetActiveRootAlarms(Int32 dmaId, Int32 eID, Int32 amount, Nullable`1 end)
at SLCassandraClassLibrary.DBGateway.SwitchOverConnection.GetActiveRootAlarms(Int32 dmaId, Int32 eID, Int32 amount, Nullable`1 end)
at SLCassandraClassLibrary.DBGateway.DBGateway.GetActiveRootAlarms(Int32 dmaID, Int32 eID, Int32 amount, Object& result)
I have checked SLSearch and other log files - as mentioned previously, everything is working correctly.
What does this error mean and is there a way to fix it ?
Hi Arunkrishna,
This error was also thrown in older versions but we never logged this, as of 10.5.6 we stopped logging this again. For 10.4 and 10.5 no actions were taken yet, I will follow this up internally.
You also shouldn't worry about this error, hence why it also shouldn't be logged. The action that is attempted does have a fallback.
Kind regards,
Xander