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  • >> Go to dataminer.services

DataminerCore- and elements-logging: failed getting logfile

Solved785 views5th June 2024
0
Jan Stadler [DevOps Advocate]104 22nd January 2024 1 Comment

In the logging page of the system center, i see in the section dataminer/dataminercore and for all elements only a blank page with the error message:
"Failed getting logfile (the connection with the server was terminated abnormally)"

a reboot of the Dataminer server doesn't help.

The IIS Server shows valid request of the clients to /Tools/Viewlog.asp over https allowed.

has anyone a good idea?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th June 2024
Marieke Goethals [SLC] [DevOps Catalyst] commented 3rd June 2024

Hi Jan,
I see that this question has been inactive for some time. Have you been able to solve this based on Michiel’s comment below? If yes, could you select his answer to indicate that this question is resolved?

2 Answers

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Michiel Vanthuyne [SLC] [DevOps Enabler]4.10K Posted 22nd January 2024 3 Comments

Hi Jan,

Is the <HTTPS> tag in the maintenancesettings.xml file of your DMA set up correctly? If not configured correctly, it will not be possible to access the logging from the DataMiner Cube UI. You can find more information on the configuration in https://docs.dataminer.services/user-guide/Advanced_Functionality/DataMiner_Agents/Configuring_a_DMA/Setting_up_HTTPS_on_a_DMA.html

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th June 2024
Jan Stadler [DevOps Advocate] commented 22nd January 2024

Yes it is correct, that was the first thing i have checked. it is set to https enable=”true” and name=”[OurDNS]”/

Michiel Vanthuyne [SLC] [DevOps Enabler] commented 23rd January 2024

Hi Jan, can you try using the FQDN of the server instead of [yourDNS], using a format like “[yourDMA].[yourDomain].[yourTLD]” or “[yourDMA].[yourDomain].local” e.g. DMA1.skyline.be or DMA2.skyline.local.

Also, please check that the server certificates are correctly installed in IIS, that these are not expired and that the name you have used in the maintenancesettings.xml file matches the name in the certificate.

Jan Stadler [DevOps Advocate] commented 4th June 2024

We have solved this issue. The problem was that the https binding was not set to ipadress *.

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