Hello, I have a platform that is getting from time to time a "Run Time Error", it clears automatically after some time. The active DMA reports: "Thread Problem in SLDMS.exe". When I looked at the SLDMS logs I found the following error:
2024/06/10 14:01:10.889|SLDMS.exe 10.1.2046.14502|3012|3048|CDMAData::Init|DBG|0|Getting DMA-info failed. The RPC server is unavailable. (hr = 0x800706BA)
2024/06/10 14:01:10.889|SLDMS.exe 10.1.2046.14502|3012|3048|CSystem::LocateDMA|DBG|-1|Init DMA - 172.19.1.110 - failed. The RPC server is unavailable. (hr = 0x800706BA)
2024/06/10 14:01:30.441|SLDMS.exe 10.1.2046.14502|3012|3048|CRequest::RecoverConnection|DBG|0|!! Trying to launch SLNetComService because no longer available - The RPC server is unavailable. (hr = 0x800706BA)
2024/06/10 14:01:30.442|SLDMS.exe 10.1.2046.14502|3012|3048|CRequest::CreateConnection|DBG|0|-- SLNetCom object successfully created.
Do you know if this error message "The RPC server is unavailable" can be causing the RTE count? What's the meaning of this message?
Solution: The security file had duplicated groups and IDs, to solve it was necessary to delete the duplicated entries and reload the security file in all agents.
Hello Natalia,
You can find more information regarding SLDMS RTE: SLDMS.exe | DataMiner Docs
To investigate it, we will need:
- screenshot showing the alarm console, so we can see which RTE is open and when it happened
- Log Collector package, it must be taken at the moment the RTE is open. Collecting data to report an issue to Technical Support | DataMiner Docs
Please, send an e-mail to techsupport@skyline.be - they will provide you a shared folder where you will be able to paste the LogCollector file and a task will be open in order to start the investigation.
Kind regards,
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