I've installed a few new 10.2 DataMiners (installer from Dojo) in the last week or so, and after they work for one day, they all get stuck starting at 99% and you can't stop or restart DataMiner, as the processes just freeze up and it gets stuck.
Heres my SLErrors log:
2022/09/06 15:05:44.677|SLWatchDog.txt|SLWatchDog.exe 10.2.2143.10376|17232|18940|CHardware::Init()|ERR|-1|Getting the domain-controller failed with Could not find domain controller for this domain. (2453).
2022/09/06 15:05:44.738|SLWatchDog.txt|SLWatchDog.exe 10.2.2143.10376|17232|18940|CHardware::Init()|ERR|-1|Getting the domain-controller failed with Could not find domain controller for this domain. (2453).
2022/09/06 15:06:23.872|SLDMS.txt|SLDMS.exe 10.2.2143.10770|19964|5088|CHardware::Init()|ERR|-1|Getting the domain-controller failed with Could not find domain controller for this domain. (2453).
2022/09/06 15:06:24.241|SLASPConnection.txt|SLASPConnection.exe 10.2.2143.10598|12740|12768|CServiceModule::LoadIPAddresses|ERR|-1|Error 2 while fetching IP adapter info for SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{F3B758AF-E72C-4D82-8C41-10ED2749D125} (DHCP=1)
2022/09/06 15:06:24.241|SLASPConnection.txt|SLASPConnection.exe 10.2.2143.10598|12740|12768|CServiceModule::LoadIPAddresses|ERR|-1|Error 2 while fetching IP adapter info for SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BE493BEE-6FBD-4A26-B7D0-A8A18140AAA9} (DHCP=1)
2022/09/06 15:06:24.241|SLASPConnection.txt|SLASPConnection.exe 10.2.2143.10598|12740|12768|CServiceModule::LoadIPAddresses|ERR|-1|Error 2 while fetching IP adapter info for SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{369257C9-0794-40D2-91A4-9695468EA4DB} (DHCP=1)
2022/09/06 15:06:24.241|SLASPConnection.txt|SLASPConnection.exe 10.2.2143.10598|12740|12768|CServiceModule::LoadIPAddresses|ERR|-1|Error 2 while fetching IP adapter info for SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{1DD98A26-C60D-45AA-889C-0A77E68C7DAC} (DHCP=1)
2022/09/06 15:06:25.148|SLDataMiner.txt|SLDataMiner.exe 10.2.2143.11518|15736|15744|CHardware::Init()|ERR|-1|Getting the domain-controller failed with Could not find domain controller for this domain. (2453).
And my SLDataminer log ends at "** Initializing Cloud Bridge ..." and never goes forward. Otherwise I don't see any errors in SLDataminer logging.
Any idea why the new installation seems to stop working after a day? Thanks in advance.
Thanks Jens, but NATS will always be something that will have to be configured on every new DMA then? Even ones not meant to have anything but test elements and never be cloud connected?
Hi Blake,
NATS will now always be installed and configured on every DMA.
It’s a message broker that we’re deploying with DataMiner to improve the communications between our different services.
See Simon’s answer blake, for example when SLNet asks SLDataGateway for alarms from the database, that communication will go over NATS. So there’s no way to avoid NATS anymore.
10.2 requires the set of NATS port to be enabled.
I'd check those ending in *22 from this list:
https://community.dataminer.services/securing-dataminer-part-2-firewall/?hilite=NATS+ports
A restart, after enabling, fixed my issue in the past.
HTH
Could also be caused by a wrong NATS server IP address configured in the C:\Skyline DataMiner\SLCloud.xml file.
The Cloud Bridge error points at NATS issues, try the steps on these page: https://docs.dataminer.services/user-guide/Troubleshooting/Procedures/Investigating_NATS_Issues.html