Hi, I have created a correlation rule to create a ticket (action). However, the rule does not run, likely because the ticket field 'State' does not accept all types of text (see screenshot). However, the State field in my ticket has a valid state 'New'. Adding to this, the 'State' field configuration in the correlation UI cannot be left empty either (I.e. choosing 'No Override' is not allowed)
Appreciate advise. I have the example configured on the Ziine demo machine in Skyline, that can be instantly accessed.
Thx!
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Hi Steven,
I noticed that the "Enable this rule" checkbox at the complete top left-hand corner is not checked. Can you please tick the box, save the rule and try again?
Steven Soenens [SLC] [DevOps Member] Posted new comment 9th December 2021
Thanks for the swift response Ive! I checked the box (you do have an eagle gaze -;)). The behavior did not change though. Still have the ‘State does not accept all types of text. Check the Ticketing domain fields to see which values is needed’. I tried to fill out the string ‘New’ as well as its enum value. No difference. THanks