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  • >> Go to dataminer.services

Dataminer api calls get lost via shared hostname

Solved766 views17th July 2023
3
Paul Lee [DevOps Member]595 10th December 2021 0 Comments

Hi, this has already been raised with DCP173217 but I am also putting on here as suggested.

We have elements set up in a DMA called awsdmt501a that contains an API layer so that it can receive http calls from outside Dataminer, which works fine when the calls are made directly to a DMA (awsdmt501a in this case). However, after we rolled out a new certificate on awsdmt501 for the new shared hostname, only 50% of the calls made to that shared hostname reached the elements which means that the other 50% is trying to hit 501b instead of 501a and got lost, which is unexpected.

Accessing to the cube through the new shared hostname works fine and below is the current failover setting which indicates all the calls made to ‘awsdmt501’ should be directed to ‘awsdmt501a’.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023

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Ive Herreman [SLC] [DevOps Enabler]13.55K Posted 10th December 2021 2 Comments

Hi Paul,

Can you please let us know which version of DataMiner you’re currently using?

If everything is set up correctly, then the IIS configuration on the standby server should have a set of rewrite rules to redirect traffic in case it receives requests for the active server.

Can you please check the IIS configuration on your standby server and verify if these rules are present and active?

e.g.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 17th July 2023
Paul Lee [DevOps Member] commented 10th December 2021

Hi Ive,

we are using DataMiner 10.1.12.0 and I checked the IIS and the rewrite calls are present in the standby server

Ive Herreman [SLC] [DevOps Enabler] commented 10th December 2021

Hi Paul,

Thank you for confirming.
I believe further follow from our Skyline support team on your system will be required to identify the cause.
Since you already have a ticket in place, you can track the follow-up using that ticket.

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