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Dashboard gateway set up

Solved1.02K views7th July 2023Dashboard gateway
4
Manuel Gallardo [DevOps Advocate]733 12th January 2023 0 Comments

Hi Dojo,

I´m triying to configure a dashboard gateway in a Windows server by following the steps specified in the DM help:

https://docs.dataminer.services/user-guide/Advanced_Modules/Dashboards_app/Dashboard_Gateway_installation.html

I have followed all the points except 2 and 3 in order to keep it as simple as possible.

When I try to get to the dashboard from another machine, I can see only a blank page like that:

The same in the gateway server using localhost instead.

My web.config file in the API folder looks like that:

If I use a wrong IP here, the result is the same so I think that the web.config is not working properly.

Any idea?

Thanks in advance!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 7th July 2023

2 Answers

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5
Pawel Bochenek [DevOps Enabler]700 Posted 13th January 2023 0 Comments

Hi Manuel,

A good starting point to troubleshoot would be to check if the Dashboard server and your DM agent are communicating. You can check the API calls stack ('requests' and 'responses') using Wireshark to see if there are any issues there i.e. firewall blocking traffic on the specified ports, DM agent not responding, etc.

Regards,

Pawel.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 7th July 2023
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