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Cube – Error retrieving application

Solved1.34K views3rd March 2023Cube Launcher HTTP HTTPS
6
Jaime Leal [SLC] [DevOps Advocate]608 2nd March 2023 0 Comments

Hi everyone,

If we start seeing this message when connecting to the virtual IP of a failover pair, what could be the potential causes?

Is it possible that there is a communication issue between the agents or could it be a client issue?

Thanks

Jaime Leal [SLC] [DevOps Advocate] Selected answer as best 3rd March 2023

2 Answers

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Edson Alfaro [SLC] [DevOps Advocate]1.39K Posted 2nd March 2023 0 Comments

Hi Jaime,

A good start could be checking the communication from the client PC to the server, because it seems that port 80/443 is not answering correctly.

Configuring the IP network ports | DataMiner Docs

Another potential issue could be IIS server, may be a restart could make it answer again if there's no port filtering preventing the communication.

Regards.

Edson Alfaro [SLC] [DevOps Advocate] Answered question 2nd March 2023
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