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Cube connection issue (user/password) after switching to gRPC

Solved1.02K views3 days agoCube Cube connect DataMiner Cube grpc GRPC connection
1
Nils Hoven [DevOps Advocate]1.17K 1st December 2023 2 Comments

Hello Dojo,

we are running a DMS on version 10.3.0.0-13374-CU7, and right now we are implementing several measures described in the DataMiner hardening guide.

One of the measures concerns secure client-server communication based on gRPC. Since this will be standard from 10.4.0 onwards, we wanted to take this step already now. So we followed the description here: https://docs.dataminer.services/user-guide/Advanced_Functionality/Security/DataMiner_hardening_guide.html#dataminer-cube (which is also including this here: https://docs.dataminer.services/user-guide/Reference/Skyline_DataMiner_Folder/More_information_on_certain_files_and_folders/ConnectionSettings_txt.html)

At first, everything seemed to work just fine, and the Cube connection was working on gRPC as it should. Cube "About" -> connection:
Attributes = AcceptsCollaborationMessages, Cube, AllowMessageThrottling, GrpcConnection

Then we realized that on some machines, concerning some users, login was no longer possible:

This definitly seems to be connected to the implementation of gRPC. Before activating gRPC, we've had no such issues. After performing some testing, including Cube updates and re-installs, we deactivated gRPC again (type=LegacyRemotingConnection;polling=1000;zip=true), and login was possible again immediatly.

Any idea what might be the solution for this one?

Thanks a lot for your thoughts on this!

KR
Nils

Nils Hoven [DevOps Advocate] Selected answer as best 3 days ago
Marieke Goethals [SLC] [DevOps Catalyst] commented 31st May 2024

Hi Nils,
Do you still need help with this? If not, could you select the answer to indicate that this question can be closed?

Nils Hoven [DevOps Advocate] commented 31st May 2024

Hi Marieke,
this is indeed still an open task for us. We’ve found out recently that this might be an issue related to our proxy / VPN solution, but further investigation with the administrators responsible for this needs to be done.
Anyway, my assumption is that the cause for this trouble has to be found out of SLCs scope…

2 Answers

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Nils Hoven [DevOps Advocate]1.17K Posted 3 days ago 0 Comments

Eventually, this issue resolved itself "somehow". We continued to keep our DMS updated, and when looking into the issue again one year later on, we observed that all clients where able to connect via gRPC as expected. The issue we observed initially could not be reproduced...

So indeed (now) everything works as it should. Thank you for your feedback!

Nils Hoven [DevOps Advocate] Selected answer as best 3 days ago
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