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  • >> Go to dataminer.services

Cube App shows “Unable to connect – Timeout while retrieving http(s)://LOCALHOST”

Solved12.89K views16th December 2024cube client datamine cube
1
Min Thant Aung [SLC] [DevOps Advocate]685 15th October 2024 0 Comments

Hello Dojo,

I would like to check if someone can help me with the below Cube app error below:

DMA version: 10.2 CU2

The DMA setup is one failover pair setup.
x.x.x.108 (main IP)
x.x.x.110 (backup IP)
x.x.x.113 (VIP)

Things I have tried.

(1) The error does not occur when I access via the server IP address. Only happens when accessing via localhost.

(2) I am connecting the cube using the connection setting as "auto".

(3) The DMA server does not have HTTPS enabled.

(4) endpoints.txt

(5) connectionSettings.txt

(6) Firewall for port 8004 and

(7) Test Telnet with port 8004 on the server itself. It showed blank screen and after I pressed enter, I got this error.

At the moment I still think the issue lies towards a firewall issue, however, I wanted to check if there are possible missing configuration settings which could be checked to cause this behavior.
Thank you for the help in advance.

Min Thant Aung [SLC] [DevOps Advocate] Selected answer as best 16th December 2024

3 Answers

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Bert Buysschaert [SLC] [DevOps Advocate]4.87K Posted 15th October 2024 2 Comments

You have verified http://1.2.3.4/ConnectionSettings.txt in a browser, but have you tried http://127.0.0.1/ConnectionSettings.txt or http://localhost/ConnectionSettings.txt ?

Can you have a look at the port bindings in IIS and confirm there is a binding on the local IP or "All Unassigned"?

Min Thant Aung [SLC] [DevOps Advocate] Edited comment 18th October 2024
Min Thant Aung [SLC] [DevOps Advocate] commented 15th October 2024

Hello Bert,

I have tried both options and it returned the same result as well.
For the port binding in IIS, it is set to “All unassigned”

Min Thant Aung [SLC] [DevOps Advocate] commented 17th October 2024

Also want to update the issue is happening on the backup agent as well.

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