Could not retrieve versions from server – Logging on issues

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Hello All,

I am trying to log in locally to an agent in our cluster but have this message when trying to do so:

Any thing I can do to resolve this issue/ logs you can point me towards to better understand why I can't log in?

Thank you,

Ryan

ryan yahia Selected answer as best 27th January 2023
Ive Herreman [SLC] [DevOps Catalyst] commented

Have you tried connecting using the full hostname (as defined in the SSL certificate) instead of localhost?

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Hi Ryan

I would start by going back to the start screen of the Cube Launcher and on the bottom right, check the cogweel:

1. Check if there are any updates
2. Clean the Cube cache
3. If it still fails, you can have a closer look at the logs. You might be able to figure out the root cause based on the exception/error, if any.
4. You're always free to contact techsupport@skyline.be, please be sure to include the Cube logs.

Robin Devos [SLC] [DevOps Enabler] Answered question 27th January 2023
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